Cruise Information
DO I NEED A PASSPORT? 
Yes. – Beginning January 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document, or an Alien Registration Card, Form I-551, if applicable.
As early as January 1, 2008, ALL persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries), may be required to present a valid passport or other documents as determined by the Department of Homeland Security. While recent legislative changes permit a later deadline, the Departments of State and Homeland Security are working to meet all requirements as soon as possible. Ample advance notice will be provided to enable the public to obtain passports or passport cards for land/sea entries.
Although a Passport is not required for cruise travel originating and ending in the United States, we highly recommend you obtain a passport in case of an emergency and need to fly home from a Port of Call. For more information or to get a passport application, visit http://travel.state.gov.
All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that Royal Caribbean will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.
For more information, or to get a passport application, visit http://www.travel.state.gov/.
WHAT DO I NEED TO MAKE MY RESERVATION?
Full LEGAL Name - No Nicknames – this information must match your passport – middle names are not required (for example if your name is Robert, but you go by Bob, your legal name is Robert)
Date of Birth of all passengers
Citizenship of All Passengers
Dietary Needs (bland, vegetarian, low sugar, salt-free, etc. however, not all special diets can be met)
Special Physical needs (wheelchair, blind, deaf, pregnant, etc.)
One Document Delivery Address – all cruise documents and cruise correspondence, including emails, will be delivered to the person whose name appears first on the reservation.
Credit Card Information (number, name as it appears on card, etc.)
PLEASE NOTE THAT VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER ARE ACCEPTED FORMS OF PAYMENT. IF PAYING BY CHECK, PLEASE MAKE IT OUT TO CRUISEONE AND MAIL TO 355 WOODRUFF ROAD, SUITE 402, GREENVILLE, SC 29607
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged immediately upon making a reservation for the cruise. Full payment by is required to complete your reservation. By making your deposit, you authorize CruiseOne to apply the balance remaining on your account to the credit card on file for you. If you would like the balance to be placed on another credit card, you must notify CruiseOne before May 18, 2008.
WHAT’S INCLUDED?
When you’re onboard almost everything is taken care of – your accommodations, gourmet meals in the main dining room(s) and café, snacks throughout the day, some beverages and 24-hour room service! All activities including the fitness center and entertainment are all included. And of course all the special onboard activities with Paula Deen are included.
WHAT’S NOT INCLUDED?
Your cruise does not include the following: Air transportation; transfers to and from the ship; optional Shore and Land Excursions; certain beverages such as sodas, juice, alcoholic beverages and specialty drinks; casino gaming; photographs; telephone calls; purchases from the ship stores; items of a personal nature such as medical services, laundry, massages, spa treatments; and specialty fitness classes such as yoga.
CAN I CHECK IN ONLINE BEFORE MY CRUISE?
Yes! Completing our online check-in process will save you from having to fill out forms at the pier, which means your cruise vacation can start immediately. Visit www.celebrity.com and click on "Before Your Cruise", then "Online Check-In" up to 2 days prior to your sail date. The guest assistance agents will validate all information prior to boarding. Please note that any discrepancies may result in a delay or denial of boarding. All you need are your reservation number, last name, ship and sailing date to check in online.
CRUISE CHECK-IN AT THE PIER
If you have checked in online, bring your signed SetSail Pass and identification documents with you to the cruise terminal. Proceed to the SetSail area where one of the guest assistance agents will verify your identification documents and issue your SeaPass card to board the ship. If you have not checked in online, bring your completed Guest Information Forms, Charge Account & Cruise Ticket Form and identification documents to the cruise terminal where one of the guest assistance agents will process your cruise documents, verify identification documents, check you in for your cruise and direct you to the ship.
HOW DO I PAY FOR ITEMS ONBOARD?
You'll be given a SeaPass card to use for all purchases you make on the ship. At the end of your vacation, the balance will be billed to the credit card of your choice, or you can pay in cash.
The Guest Relations Desk can provide guests with a balance update at any time throughout the cruise.
All charges will automatically be billed to the guest's credit card at the end of the voyage. On the final morning of the cruise, a statement detailing all purchases made with the SeaPass card will be delivered to the guest's stateroom. The total amount will be applied to the credit card presented during registration. For those guests who put down a cash deposit, if there is an overpayment at the end of the cruise, the guest will receive the overpayment in the form of a check attached to their detailed statement on the final morning of the cruise.
ARE THERE ANY BEVERAGE PACKAGES?
Yes, Celebrity offers an Unlimited Fountain Soda and Juice Package for children and adults alike. This package is only offered at the beginning of the voyage and is priced for its entire duration, so don't miss out! To purchase this package, please visit any of the bars or lounges on embarkation day.
WHAT IS THE TIPPING POLICY?
To thank those who have served you well, we suggest the following guidelines:
- Dining Room Waiter - $3.50 a day per guest
- Stateroom Attendant*: $3.50 a day per guest
- Assistant Waiter: $2.00 a day per guest
- Head Waiter: $0.75 a day per guest
*if sailing in a Suite, please use the following as your guide for stateroom attendant: $5.75 a day per guest.
Please note: All onboard gratuities can be added to your SeaPass account for your convenience. A 15% gratuity will be automatically added to your bar bill or wine check when you are served.
IS THERE INTERNET SERVICE ONBOARD?
Celebrity Online provides easy to use internet access for you to send and receive email 24 hours a day through your own Internet Service Provider such as AOL, Hotmail, Yahoo or any Web based Internet Service Provider. If you don't have an email account, setting one up onboard is easy. You can also surf the web or send a personalized postcard to friends and family.
A nominal fee will be added to your onboard charge account.
ARE THERE MEDICAL SERVICES AVAILABLE ONBOARD?
Celebrity has two fully licensed doctors, and three nurses onboard every ship. Guests will be charged for medical services, and medications are available for a fee. The types of medications kept onboard are limited and guests must bring an adequate supply of any specific medications they need. The medical facility is not intended or designed to serve as a clinic for guests, and Celebrity is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.
CAN I SIT WITH MY FRIENDS/FAMILY AT DINNER?
Yes, please advise the staff of CruiseOne that you would like to be "cross referenced" with another passenger for dinner. The Paula Deen group is confirmed for the Second Seating for Dinner. It is possible to change to the First Seating if available, however, please be aware that by doing so, your dining time may conflict with activities planned with Paula Deen.