Frequently Asked Questions

I'VE BOOKED MY CRUISE -- NOW WHAT?

You will receive a confirmation from CruiseOne by email within 2 weeks of making your reservation.  This confirmation will contain your Reservation Number with Celebrity as well as your stateroom number.  Please read your confirmation carefully.  Pay special attention to the spelling of each name on the confirmation and notify CruiseOne immediately if there are any mistakes. 

Your confirmation will also show the balance remaining on your account.  By making your deposit, you acknowledge and authorize CruiseOne to apply the remaining balance of your account to the credit card on file with CruiseOne by June 1, 2008.  If you would like the balance to be applied to another credit card, you must notify CruiseOne before May 18, 2008.

CruiseOne will send emails periodically to the guest registered as the contact person for the cabin.  It is their responsibility to communicate with the passengers that they are sharing a cabin with.  Also, please visit www.PaulaCookinAtSea.com often for the latest updates and announcements.

WILL PAULA DEEN BE ON THE CRUISE? 

Yes!  Paula Deen as well as many of her family members will be joining us onboard the ship for the entire duration of the cruise.  There will be many opportunities to interact with her and her family.

WHEN WILL I RECEIVE MY CRUISE DOCUMENTS?

Your E-Docs cruise documents will be sent to the cabin contact person approximately 2 weeks prior to sailing by email.    It will be necessary for you to receive your luggage tags at the pier prior to check-in.  Please see a CELEBRITY PORTER for your tags.

MY TRAVEL COMPANION IS NOT INTERESTED IN PARTICIPATING IN THE PAULA COOKIN' AT SEA PROGRAM.  IS THERE A DISCOUNT FOR NOT PARTICIPATING?

No, because this is a special group, there are no discounts if you choose not to participate.  There are many special amenities with this group so therefore we are unable to provide a discount.

CAN I USE COUPONS I HAVE FROM THE CRUISE LINE FOR A DISCOUNT?

No, coupons cannot be used for this group. 

HOW DO I BOOK SHORE EXCURSIONS WITH CELEBRITY?

CruiseOne will offer special Shore Excursions for the Paula Cookin' at Sea group that can only be reserved through CruiseOne (watch for more information soon) however, Celebrity offers many for each port of call.  To book a Shore Excursion offered through the cruise line, visit www.celebrity.com and click on "Shore and Land Excursions" under the "Before you Board" tab.

WHAT IS CELEBRITY'S AGE POLICY?

No guest under the age of twenty-one (21) will be booked in a stateroom unless accompanied by an adult twenty-one (21) years of age, or older. This age limit will be waived for minor children sailing with their parents or guardians in adjacent staterooms or under-aged married couples (proof of marriage is required). Celebrity reserves the right to ask for proof of age. Celebrity's age policy for gambling and consumption of alcoholic beverages is as follows: Please note: An individual's age on the date of sailing determines his or her status for the entire cruise vacation.

ALCOHOL POLICY

Effective as of all sailings commencing on or after July 28, 2006, the minimum drinking age for all alcoholic beverages on all Celebrity ships is 21.

However, on cruises departing from European and South American countries, where the legal drinking age is typically lower than 21, a parent who is sailing with his or her son(s) and/or daughter(s) who is between the ages of 18 to 20, may sign a waiver allowing the 18 to 20 year old to consume alcoholic beverages.

The 18- to 20 year-old must agree to comply with Celebrity policies, including among other things, agreeing to not provide alcoholic beverages to any other person, regardless of age. Restrictions apply, and this policy is subject to change without notice.

Guests are not allowed to bring alcoholic beverages onboard for consumption or any other use. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Celebrity's Guest Vacation Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Vacation Policies.

Celebrity reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

GAMBLING POLICY

Guests eighteen (18) years of age and older are welcome to play in our casinos (for all Alaska sailings, guests must be 21 years of age in order to play in our casinos).

ARE PHYSICALLY CHALLENGED FACILITIES AVAILABLE ONBOARD?

Yes, all ships have physically challenged facilities as well as a select number of cabins for physically challenged guests.

WHAT ARE THE DRESS CODES ONBOARD?

There are three distinct types of evenings onboard: casual, smart casual and formal. Suggested guidelines for these nights are:

  • Casual: Sport shirts and slacks for men, sundresses or pants for women
  • Smart Casual: Jackets and ties for men, dresses or pantsuits for women
  • Formal: Suits and ties or tuxedos for men, cocktail dresses for women

7  night cruises include two formal nights, one smart casual night and the remainder nights casual.

We appreciate your usual parental guidance and cooperation in observing these easy guidelines with your children.

WHAT SHOULD I PACK?

Bring casual, comfortable clothing.  Shoes should be low-heeled for deck activities, bring a few swimsuits (so you'll always have a dry one).  Ashore you'll need comfortable walking shoes or hiking boats as well as a hat and sunscreen for protection from the sun.

We recommend that you hand-carry all travel documents (passports, airline tickets, etc.) medications, and any personal items that you may need.  Please do not put these items into checked luggage as they may become lost and prevent you from boarding the ship.  Also, luggage may take a few hours before it is delivered to your cabin.

CAN I BRING MY OWN LIQUOR, BEER OR WINE ONBOARD?

Guests are not allowed to bring alcoholic beverages onboard for consumption or any other use. Alcoholic beverages that are purchased in ports-of-call or from Shops On Board will be stored by the ship and delivered to guest staterooms on the last day of the sailing.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Vacation Policys. Guests under the age of 21 will not have alcohol returned to them.

ARE ATM MACHINES AVAILABLE ONBOARD?

All ships in the Celebrity fleet have ATM machines. There is a transaction fee up to $5.50 plus any other fees the guests financial institution would charge.

WHAT TYPE OF SPECIAL MEALS DOES CELEBRITY OFFER? 

Celebrity makes every effort to accommodate our guests' dietary requirements whenever possible.  Special needs such as, Food Allergies, Gluten-free, Vegetarian (except for vegan/macrobiotic) Low-fat, Low-Sodium, lactose-free/Soy Milk, Ensure, and Kosher meals are available at no extra charge.  Please notify CruiseOne with any special dietary needs. 

WHAT IS CELEBRITY'S SMOKING POLICY?

For the comfort and enjoyment of our guests, smoking is prohibited onboard most areas of the ship. However, to provide an onboard environment that also satisfies smokers, special designated smoking areas are available in many lounges and on all open-air decks.